Shipping & Returns
Welcome to the HSAA Merchandise Store! We’re committed to delivering your order efficiently and safely. Please review our shipping policy below for details on how we process and ship your merchandise.
Processing Times
All orders are processed within 4-7 business days (excluding weekends and holidays).
Orders placed on weekends or holidays will begin processing the next business day.
Customized items require additional processing time and can take up to 8 weeks to be received.
Shipping Rates & Delivery Estimates
Shipping charges for online merchandise are free to all members of HSAA.
We currently ship within Alberta only.
Estimated delivery times:
Standard Shipping: 2–3 business days by Canada Post
Local Unit Orders
For Local Units placing custom merchandise orders using HSAA funds, please contact us at merchandise@hsaa.ca to coordinate shipping options and costs.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information.
Please allow 24–48 hours for tracking updates to become available.
Shipping Delays
While we strive to meet delivery expectations, shipping may be delayed due to factors outside of our control (e.g., postal service delays, weather, or high demand).
If your order is significantly delayed, we will contact you directly.
Missing or Damaged Items
If your order arrives damaged or incomplete, please contact us at merchandise@hsaa.ca within 7 days of delivery. Include your order number and a description or photo of the issue.
Returns or Exchanges
- Items can be returned or exchanged 60 days from the date of order.
- Items must be unwashed, unworn, in original packaging and with tags if applicable.
- Please send an email to merchandise@hsaa.ca for a request for an exchange or return.
Contact Us
If you have any questions about your shipment or need further assistance, please reach out to us at merchandise@hsaa.ca.